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Easy Returns

Return and Exchange Policy

No refunds. Exchanges on defective items only.

We no longer accept returns but will gladly exchange items if they are found to be defective within 15 days of purchase. Beyond the 15-day exchange period, the manufacturer’s warranty continues to apply. Please contact the manufacturer for warranty details which differ by manufacturer and item purchased.

Exceptions

  • If you are not completely satisfied with your device, you may exchange or return your device if you meet the following conditions:

    • You return the device within 15 days of your commitment start date.
    • You return the device and original receipt to your purchase location.
    • The device is in "like new" condition with all original packaging, manuals and accessories included.
    • The usage meets the following requirements:

    Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

    Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

    If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date. You are responsible for all service charges incurred prior to your return of the device. SIM cards and headsets CANNOT be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account.

    You'll need to remove any loaded software and personal data from the product. Please be aware that we aren't responsible for any data left on returned products.

    • iPhone users: You will need to turn off the "Activation lock" feature before returning the device. Click here to learn more.
    • Android™ users: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Click here to learn more.

    Please be aware that we will deduct the value of any bonus or bundled item (e.g. product, promotional Savings Card, etc.) from the refund amount if it is not included with the return unless otherwise required by the Canadian Wireless Code.

      • Apple & Beats products: From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
      • Weiser products: From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584.
      • Extended Protection: Extended Protection Plans can be cancelled in store or by contacting Asurion. For full details including cancellation eligibility, timing and requirements, visit the Extended Protection Terms & Conditions page.

What does defective mean?

Item does not power on, charge, operate as advertised, or is missing components not noted as missing at time of sale. Defective does not mean cosmetic issues (e.g. damaged box, scratches, communicated missing components, etc.) evident at time of purchase including items sold as refurbished, demo, scratch & dent, and open or damaged box. Associates have the right to validate the item is defective. If the item is found not to be defective, or issues are cosmetic in nature or the defect was communicated at time of purchase, we may refuse the exchange.

What happens if an item is no longer available?

If the original item is not available for exchange, an Associate will work with you to find a suitable substitute from our in-stock inventory.

Here’s what else you should know:

  • The Source reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Returns and Exchange Policy (posted online) shall take precedence.
  • Exchange Only Policy applies to purchases as of June 6, 2024. For purchases before this date, or if our Exchange/Return Policy changes in future, your purchase is eligible for the policy in place at the time of purchase.

  • Oversize exchanges: TVs over 55” & medium-to-large appliances (over 40kg and/or 1 cubic metre) cannot be returned in-store. Please contact our Customer Care team for return instructions and assistance with arranging shipping or pick up. All shipping costs will be incurred by the customer.

    STEP 1: Bring your proof of purchase: You’ll need your receipt and valid photo ID so we can process your exchange.

    STEP 2: Pack everything up: Don’t forget to check that you’ve packed everything, plus any extras that came with your purchase.

    You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

    Customers are responsible for removing and ensuring devices are clear of any personal information and data. The Source is not responsible for any data left on returned products.

    STEP 3: Head to a store: Find your closest store and confirm the opening hours before you head out. Find My Store

    STEP 4: An Associate will validate the defective item & discuss your exchange options.

    What else you should know:

    If you can’t find your receipt an Associate will do their best to look-up your receipt to facilitate the exchange. If a receipt is not found in our system, we may refuse the exchange.

    In exception cases where a refund is deemed necessary, the original method of payment is required.

  • Please note that we only accept defective exchange requests if the item was purchased online or if your local store has closed.

    STEP 1: Call Customer Care at 1-866-515-5855 and one of our Associates will validate your exchange and walk through the next steps.

    STEP 2: Pack everything up: Don’t forget to include any extras that came with your purchase in the original or new shipping box with your packing slip, then seal it. Be sure to label your package with the provided return number from Customer Care.

    Make sure you have everything that was in the box, plus any extras that came with your purchase. You’ll need to include all original undamaged packaging and contents (manuals, blank warranty cards, and other items included in the original package). An Associate will inspect the item upon its return, and if a product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return. Customers are responsible for removing and ensuring devices are clear of any personal information and data. The Source is not responsible for any data left on returned products.

    STEP 3: Ship it back to us: Drop off your package at the Canada Post outlet nearest you.

    STEP 4: Once received, an Associate will validate the defective item & ship your exchange item.

    What else you should know:

    For online purchases validated as defective, The Source will provide a free shipping label for the return of the item to be exchanged. If your item is deemed not defective upon inspection, we will notify you and arrange to ship the item back to you.